Secure Managed Broadband Helpdesk Trainer in Earth City, MO at Interface Security Systems

Date Posted: 9/26/2018

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.


Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.


Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.


Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

 

Interface is currently seeking a Help Desk Trainer for our Secure Managed Broadband team located in Earth City, MO.

Help Desk Trainer & Quality Assurance Job Responsibilities

  • Represent Interface Security Systems in a professional and positive manner in all situations
  • Conduct technology training and orientation for all new hires
    • Instruction may include live classroom training, web or video conference training or one on one desk-side training
  • Analyze learning needs and conduct technology training for continuous improvement
  • Maintain a strong understanding of department’s business processes and workflows
  • Promote the department’s learning initiatives and best practices
  • Evaluate the overall effectiveness of training
  • Oversee and implement Agent Quality Assurance
  • Develop and implement training plans for each application
  • Build supporting materials for training sessions and recommend new methods and strategies to ensure timely delivery of technical material
  • Ability to adapt content to the target audience
  • Maintain material and coursework
  • Meet and exceed organizational needs
  • Interact with respective departments in scheduling training programs
  • Interact with project management, sales engineering, and Level 3 engineering for on-boarding customers/ new products
  • Report and escalate to management on an as-needed basis
  • Accountable: Punctual, regular, and consistent attendance
  • Perform other related duties and special projects as assigned by manager

Job Requirements

Help Desk Trainer Minimum Qualifications

  • Analytical and critical thinker who is able to creatively solve problems
  • 2-3 years of experience working within an IT organization
  • 2-3 years in development of technical manuals and training
  • Strong understanding and experience in planning training courses, developing materials, researching best practices, and creating training videos
  • Proficient MS suite of applications
  • Have excellent written and verbal communication skills
  • Have excellent customer service, interpersonal, and organizational skills
  • Demonstrate the ability to multi-task and work well under pressure
  • Able to adapt to and work in a fast-paced and evolving environment
  • Possess strong computer proficiency
  • Ability to build relationships

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.