Receptionist in Earth City, MO at Interface Security Systems

Date Posted: 6/4/2018

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

Interface is searching for a professional Receptionist to add to our talented Customer Service team for our corporate location in Earth City, Missouri.  

PURPOSE AND SCOPE

The Receptionist is the initial point of contact for the company and is responsible for responding to incoming calls and greeting visitors in a professional manner, which conveys a friendly, interested, and helpful atmosphere.  This person answers calls and routes them to appropriate departments and employees.  The Receptionist will perform administrative duties, and work closely with Interface Customer Service Representatives and other employees to ensure needed paperwork is processed in an efficient and timely manner.

RECEPTIONIST RESPONSIBILITIES

  • Welcome visitors and employees by greeting them, in person or on the telephone.
  • Answer initial inquiries and/or escalate them to the appropriate department. 
  • Assist other customer service team members.
  • Answer telephones and transfer them appropriately.
  • Deliver exceptional customer service to both internal and external customers.
  • Assist Customer Care team with cancellations, RMR reductions, bill-holds, credits, debits and other paperwork on a regular basis.
  • Ensure physical services are disconnected as needed.
  • Calculate balance of contract and process final invoices.
  • Maintain an organized and tidy appearance at the receptionist area.
  • Additional tasks/duties assigned by Management.  

Job Requirements

RECEPTIONIST MINIMUM QUALIFICATIONS

  • High degree of professionalism and ability to work in a fast-paced environment.
  • Superb communication skills are a must. 
  • Excellent attention to detail required.
  • Ability to multi-task is a must!
  • Proficient in Microsoft Word and Microsoft Excel.
  • Highly motivated, organized and driven to work with a sense of urgency and resolve.
  • Consistently present a positive and upbeat attitude. 

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.