Network Manager in Salt Lake City, UT at Interface Security Systems

Date Posted: 2/26/2018

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

The Network Manager is responsible for leading a team of network engineers and system administrators that operate and maintain the managed network environment.

The leader of this team will provide technical, functional and project management support for the MNE Network team, with overall responsibility for the performance and availability of the Secure Managed Broadband network systems consisting of routers, switches, firewalls, and servers.  The incumbent manages, schedules and directs the activities of a team of network specialists to monitor, diagnose, and resolve networking and server problems in a timely and accurate fashion.  This is a remote position that can be located anywhere in the United States.  

Network Manager Essential Functions:

  • Design and implement short and long-term strategic plans to make certain that network and server capacity meets existing and future requirements.
  • Develop maintenance and refresh schedules for network and systems equipment.
  • Ensure that infrastructure (networks, data centers, servers, and storage) incidents and problems are resolved in a timely and effective manner, and reduced by analyzing root causes, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times.
  • Approve and administer user accounts, permissions, and access rights.
  • Oversee change management.
  • Ensure the confidentiality, integrity, and availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories.
  • Track and communicate operational metrics (including trending over time) and identify process and service improvement opportunities.
  • Responsible to effectively delegate tasks and projects to members of the network engineering team.
  • Interact with customers (both internal and external) to understand and resolve any requests or issues that would be supported by the network engineering team.

Job Requirements

Network Manager Qualifications:

  • Minimum 5 years' experience managing and configuring enterprise-wide LANs, WANs, WLANs, and VPN.  
  • Strong interpersonal, written, and oral communication skills.
  • Demonstrated leadership and supervisory skills.
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  • Ability to present ideas in a user-friendly language.
  • Thorough knowledge of personal computer, network and security architecture, software, and hardware.
  • Capacity to work well independently.
  • Keen attention to detail.
  • Strong customer service orientation.
  • Proficient analytical and problem-solving skills.

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.