Monitoring and Customer Service Call Center Rep (Grave Shift) in Plano, TX at Interface Security Systems

Date Posted: 10/1/2018

Job Snapshot

Job Description

Monitoring and Customer Service Call Center Representative (Grave Shift)

Increasing Safety!  Deterring Theft!  Ensuring Protection!

Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people?  Are you looking for a company that provides in-depth training and support?  If you answered "Yes" to these questions, then this is the ideal job for you!

The Interface office located in Plano, Texas is the national leader in interactive risk management. We are actively seeking a dynamic and team-oriented individual to join our company as a Monitoring and Customer Service Call Center Representative in our Customer Service Central Command Center! Candidates must be customer service oriented, eager to learn, and appropriately responsive to stressful situations. 

(Grave Shift) Monitoring and Customer Service Call Center Representative's key duties include:

  • Responding to alarm activations to maintain top security protocol
  • Visually and audibly monitor surveillance activity to:
    • Deter Theft
    • Increase safety
    • Drive total protection
  • Contacting police for emergencies
  • Writing reports dealing with loss prevention intervention, video surveillance, etc.
  • Other customer service related activities such as:
    • Customer queries and assistance
    • Safety precaution awareness
    • Monitor for employee theft
    • Voice down communication with clients

The key duties of the Monitoring and Customer Service Call Center Representative include conducting visual tours of client locations, resolving customer issues, writing reports, and updating system information.  Candidates must be dependable and possess excellent communication skills.  

Job Requirements

Monitoring and Customer Service Call Center Representative Requirements:

  • Ability to work grave shift: 10:30PM CST- 7:15AM CST
  • Bi-lingual/Spanish speaking candidates are a plus
  • Prior call center and/or loss prevention experience a plus
  • Ability to view and monitor surveillance cameras for emergencies, illegal activity, and other threats
  • Act as a liaison between the customer and appropriate emergency departments (i.e. police)
  • Position requires strong oral and written communication skills
  • Strong computer skills, comfortable learning new software 
  • Typing speed of 30 wpm minimum
  • Working knowledge of MS office products beneficial
  • Must have the ability to prioritize and multi-task

***Candidates who are bilingual, please be sure to let us know on your cover letter/resume***

Interested in this position but unable to work the required 10:30 PM-7:15 AM shift?  Please apply to our other Customer Service Call Center Representative shifts available:

Day Shift:        6:30 AM CST-3:15 PM CST (no pay differential)

Swing Shift:     2:30 PM CST-11:15 PM CST (10% pay differential)

Grave Shift:     10:30 PM CST-7:15 AM CST (15% pay differential)


Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.  



About Us:

At Interface, it’s the human equation that drives us.
Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients. 



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