Invoicing Specialist in Earth City, MO at Interface Security Systems

Date Posted: 5/29/2018

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

Invoicing Specialist Qualifications

  • Microsoft Office programs including Excel, Word, and Outlook.
  • Microsoft Dynamics NAV or experience with Organizational ERP system
  • CRM experience
  • Minimum 2-3years’ experience related to automated billing
  • Strong knowledge of sales and invoicing procedures and workflows

Invoicing Specialist Specific Job Duties

  • Ensure accuracy and timeliness of customer invoice delivery and other customer account adjustments
  • Ensure Dynamics NAV customer records are accurate, not exclusive to proper tax exemption status
  • Prepare invoice and statement files for third-party mail house print and mail
  • Responsible for the compilation of audit requests for various audits
  • Maintain files of outstanding job packets to be billed when completed
  • Responsible for adjustments to customer accounts such as canceling, crediting/debiting and RMR reductions as well as updating site and mailing addresses
  • Processing email requests to the invoicing team accurately and in a timely manner
  • Prepare service/inspection customer invoices accurately and in a timely manner
  • Perform other duties as may be assigned

Expected Results from the Invoicing Specialist

  • External and Internal deadlines are met regarding job duties and assignments
  • Customer invoicing is finalized within four and a half business days subsequent to calendar month-end. Additional invoicing deadlines related to specific customer requirements are as follows:
    • All Dollar General invoices must be posted prior to the 7th calendar day subsequent to the calendar month-end.  Monthly accrual spreadsheets are required per customer specified deadlines
    • Post all finance charge statements and recurring invoices (for Plano customers) when installation billing is complete for Plano customers prior to month-end deadline.
    • Post recurring invoices for all other customers by the 15th calendar day and send files to the mailing house accurately
  • Customer invoices and adjustments are completed and delivered within 5 days of ticket posting by operations

Impact of the Position on the Organization

  • Responsible for accurate, efficient and timely month-end close

Authority Level for the Position

  • Finance Charge write-offs of $5.00 or less where the customer is otherwise current
  • Small balances due less than $1.00 and older than 60 days where the customer is otherwise current

Specific Difficulties for the Position

(what could prevent success – problems or obstacles the employee has to overcome in achieving goals and producing the expected results – i.e., deadlines)

  • Lack of training and training of other personnel
  • Lack of training in other departments on how to properly utilize our systems and resources
  • Cash flow and budgetary constraints for personnel and software/hardware to meet deadlines
  • Dependent on other departments to meet deadlines

Interpersonal Relationships

(who you regularly communicate with – insiders and outsiders – auditors, government agencies, colleagues, customer, vendors, departments, etc.)

  • Internal:
    • Supervisor of the Invoicing team
    • VP, Revenue Cycle Management
    • SVP, Finance
    • CFO
    • Regional Vice Presidents, branch management and administrators
  • This position will be the main or backup contact with the following parties:
  • OSG Billing Services (Print and Mail provider)


Job Requirements

Core Competencies

  • Analytical – Collects and researches data; designs work flows and procedures
  • Problem Solving – Identifies and resolves problems in a timely manner; works well in a group setting
  • Project Management – Develops project plans; communicates changes and progress; manages project team activities
  • Customer Service – Responds promptly to internal and external customer needs; solicits customer feedback to improve service
  • Team Work – Balances team and individual responsibilities; able to build morale and group commitments to goals and objectives
  • Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; monitors transition and evaluates results
  • Leadership – Inspires and motivates others to perform well; effectively influences actions and opinions of others; provides vision and inspiration to peers and subordinates
  • Business Acumen – Understands business implications of decisions; displays orientation to profitability; aligns work with strategic goals
  • Innovation – Generates suggestions for improving processes throughout the organization
  • Judgment – Exhibits sound and accurate judgment; includes appropriate players in decision-making process.
  • Flexibility – Ability to adapt quickly to a rapidly changing environment
  • Work Ethic – Meets tight deadlines and budgets
  • Communicator – Exhibits strong listening, verbal and written communication skills

Physical Requirements

  • The ability to lift a box up to 50 lbs. in weight.
  • Ability to sit for extended periods of time.

Physical and Logical Access

  • Provided 24/7 physical access to corporate Accounting area and Operations, and SOC
  • In production environment:
    • Microsoft Dynamics NAV
    • Filebound per permissions
    • Manitou – Read Only

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.