Digital Marketing Specialist in Plano, TX at Interface Security Systems

Date Posted: 1/2/2020

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

Interface is now seeking an experienced  Digital Marketing - Omnichannel Subject Matter Expert to join our talented team!


Postion Overview

You are passionate about consumer data and personalized marketing. You have proven success selling business intelligence, marketing and analytic software to satisfied customers. You identify new sales prospects. You build consensus among customers’ technical and non-technical stakeholders. You frequently interact with development, product, marketing, and leadership from our largest clients. You are the Interface product expert that can match our capabilities with a client’s use case and help guide their technical teams through the implementation of Interface Ignite Business Intelligence.

Responsibilities and Duties

  • Identify customer prospects, customer use cases, ultimately leading to sales of Interface Ignite- our New Digital Marketing product!
  • Coordinate new customer activities with virtual team members. Keep all parties apprised of customer requirements, deliverables, and timelines.
  • Act as single point of contact for customers in implementation process ensuring a high level of responsiveness if issues arise.
  • Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution.
  • Partner with the Engineering and Development teams to resolve customer issues.
  • Write documentation, knowledge base articles, and tutorials to improve customer experience  
  • Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements.
  • Contribute to the development of our implementation and support policies and procedures.
  • Do whatever it takes to provide an outstanding experience!

Job Requirements


  • A combination of selling and sales client experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS)
  • Knowledge of iOS and Android mobile platforms
  • Skills with Apple Wallet, Android Pay or other Digital Wallet platforms
  • Good with people when they are happy and when they are not
  • Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
  • Record of excellence working with virtual teams
  • Demonstrated creativity and results while working independently  

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.  



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