Customer Service Specialist (Day Shift) in Plano, TX at Interface Security Systems

Date Posted: 7/29/2019

Job Snapshot

Job Description

Customer Service Specialist (Day Shift)

Customer Service Specialists enforce facility security, including monitoring, responding to and reporting unusual activity or breeches of security observed either in person or on the CCTV security system. 

This is a Non-Exempt position starting at $13.15/hr.

$1/hr more if Bi-Lingual (Spanish)

Please note favorable results on a pre-employment drug screening and background check are required.

The Interface office located in Plano, Texas is the national leader in interactive risk management. We are actively seeking a dynamic and team-oriented individual to join our company as a Customer Service Specialist in our Customer Service Central Command Center! Candidates must be customer service oriented, eager to learn, and appropriately responsive to stressful situations.  

PRIMARY RESPONSIBILITIES AND FUNCTIONS:

Remote Tours – Interface’s remote tour service alerts loiterers, drug dealers and potential criminals that all activity at a business is being monitored and recorded. The random and periodic nature of these tours helps prevent criminal activity as well as possible internal theft and identify any equipment issues on site. Customers who use the Remote tour service have seen fewer panhandlers, loiterers and drug dealers, have more customers at their business and are able to quickly identify equipment issues. 

Virtual Escorts – Virtual Escorts were created to act as an extra set of eyes and ears for employees and customers moving from one vulnerable location to another. Used inside to chaperon employee to and from high security areas, as well as outside to remotely watch them walk to their cars, this service gives an added level of security and peace of mind. 

Openings and Closing Escorts – Interface Created the Opening and Closing escort service for customers who require additional security during the opening and closing hours of business. In addition, from the Command Center, Interface can alert a business if it not open at a certain time and conversely, we can report back to the customer if the business is closing early.   

Job Requirements

Requirements of the Customer Service Agent (Day Shift):

  • Ability to work day shift, 6:30am to 3:15pm (to apply for other shifts, please view other postings)
  • Must be available to work overtime and may be assigned mandatory overtime if the need arises
  • High School Diploma or Equivalent
  • Bi-lingual/Spanish speaking candidates are a plus
  • Office environment experience desired
  • Prior call center experience a plus
  • Ability to view and monitor surveillance cameras for emergencies, illegal activity, and other threats
  • Act as a liaison between the customer and appropriate emergency departments (i.e. police)
  • Strong oral and written communication skills
  • Previous computer skills, comfortable learning new software 
  • Working knowledge of Microsoft office products beneficial
  • Strong attention to detail 

***Candidates who are bilingual, please be sure to let us know on your cover letter/resume***

Interested in this position but unable to work the required 6:30AM to 3:15PM shift?  Please apply for our other Customer Care Specialist shifts available:

Day Shift:        6:30 AM CST-3:15 PM CST ($13.15/hr)

Swing Shift:     2:30 PM CST-11:15 PM CST ($14.39/hr)

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.

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