Customer Service Alarm Monitoring Rep (6PM-6AM) in Earth City, MO at Interface Security Systems

Date Posted: 10/24/2018

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.  


Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

 
Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients. 

SUMMARY

Do you thrive under pressure?  When a crisis arises, are you the first to take control?  Do you enjoy dealing with diverse groups of people?  If you answered 'YES' to these questions, then this is the ideal job for you!

 
The Customer Service Alarm Monitoring Representative (6PM-6AM) processes incoming signals in adherence to policy and follows designated procedures. Alarm Monitoring Representatives will respond and communicate with Interface’s customers in a positive and pleasant manner.  The ability to work in a fast-paced environment is mandatory. We offer a highly structured environment and world-class training if you provide the hard work and passion.  

This position is an entry level customer service position and new hires will begin employment working the evening (6PM-6AM) shift.  Shift changes do become available with seniority, performance, and experience.  

CUSTOMER SERVICE ALARM MONITORING REPRESENTATIVE RESPONSIBILITIES

  • Process incoming signals
  • Dispatch proper authorities and notify responsible parties
  • Run and complete shift reports
  • Communicate with previous shift and handle what needs to be done
  • Answer phones
  • Follow up with customers on problems
  • Control nuisance and/or faulty equipment by issuing service tickets
  • Log all shift activity
  • Train new employees
  • Other duties as assigned by Management

Job Requirements


CUSTOMER SERVICE ALARM MONITORING REPRESENTATIVE QUALIFICATIONS

 EDUCATION and/or EXPERIENCE

  • High School Diploma
  • Customer Service Experience 

CUSTOMER SERVICE ALARM MONITORING REPRESENTATIVE SKILLS and ABILITIES

  • Excellent written and verbal communication skills
  • Ability to work with customers over the phone in all manner of condition
  • Customer service skills
  • Ability to work in 12-Hour Shifts
  • Ability to work every other weekend
  • Ability to work some holidays
  • Ability to work without direct supervision
  • Computer skills

 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work is performed indoors in a fluorescent-lit workspace at the employer’s office. 

 

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.