Customer Service Agents - Security Monitoring in St. Louis, MO at Interface Security Systems

Date Posted: 9/3/2020

Job Snapshot

Job Description

Customer Service Agents - Security Monitoring

 We have two different length of shifts available, 8 and 12 hour.

*Please note favorable results on a Pre-employment drug screening and background check are required*

Increasing Safety!  Deterring Theft!  Ensuring Protection!

Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people?  If you answered "Yes" to these questions, then this is the ideal job for you!

The Customer Service Agents - Security Monitoring processes incoming signals in adherence to Central Command Center Protocols and follows designated procedures.    Customer Service Agents - Security Monitoring will respond and communicate with Interface’s customers in a positive and pleasant manner.  

CUSTOMER SERVICE AGENTS - SECURITY MONITORING RESPONSIBILITIES:

  • Process incoming alarm signals, example- burglary or fire alarms
  • Dispatch proper authorities and notify responsible parties
  • Run and complete shift reports
  • Communicate with previous shift and handle what needs to be done
  • Answer phones
  • Follow up with customers on problems
  • Control nuisance and/or faulty equipment by issuing service tickets
  • Log all shift activity
  • Train new employees
  • Other duties as assigned by Management

Job Requirements

CUSTOMER SERVICE AGENTS - SECURITY MONITORING QUALIFICATIONS:

EDUCATION and/or EXPERIENCE

  • Associate Degree and/or equivalent Customer Service Experience required.
  • Call Center Experience a plus!

SKILLS and ABILITIES

  • Excellent written and verbal communication skills
  • Ability to work with customers over the phone in all manner of condition
  • Customer service skills
  • Ability to work in 12-Hour Shifts (6am to 6pm, or 6pm to 6am)
  • Ability to work every other weekend
  • Ability to work some holidays
  • Ability to work without direct supervision
  • Computer skills

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work is performed indoors in a fluorescent-lit work space at the employer’s office. 

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

At Interface, it’s the human equation that drives us.

Interface Security Systems is a leading managed services provider delivering managed network, asset protection, and business intelligence solutions to distributed enterprises. We streamline operations, improve security, reduce IT costs, and enhance the customer experience, maximizing ROI for the nation’s most successful brands.

At Interface, we are passionate about connecting and protecting what matters most to businesses ... their people, their assets and their brand. We thrive on empowering distributed enterprises with solutions that help simplify complex challenges. We deliver nothing less than complete customer satisfaction through innovative and adaptive technology, customized services and relentless customer support. What enables us to be truly exceptional are our people and a culture where teamwork, respect and an innovative spirit thrive.

So, come and join our winning team and maximize your potential and achieve your professional development goals.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.