Client Operations Specialist in Plano, TX at Interface Security Systems

Date Posted: 6/28/2019

Job Snapshot

Job Description

Interface Security Systems is seeking a talented Client Operations Specialist to join our talented team in Plano, Texas! 

Shifts Available: 

12pm to 9pm

1pm to 10pm

*Please note that training will take place for several weeks during standard business hours of 8am to 5pm.

POSITION OVERVIEW:  

Reporting to the Client Operations Manager, the Client Operations Specialist is responsible for all aspects associated with customers and their interaction with the Command Centers. 

PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS: (Most frequent duties in order of importance)

  • Punctuality and attendance at Interface Security’s office or other designated location and presence in the office during scheduled working hours. 
  • Customer service
  • Dealer/Customer/Site Procedures
  • Set-up Command Center monitoring accounts, initial set-up of A/R Billing accounts, designation of service branch and processing account number changes, new customer/dealer set-up, notifications of new accounts, database maintenance
  • Specialized assistance and service to other departments
  • Prepares written public correspondence, client concerns investigations, customer reports
  • Command Center Support
  • Evidence requests, mailings (CDS/PICS, etc.)
  • Technical support updates, phone calls from techs, clients, and inter-office, customer updates, sales/Marketing requests and updates
  • Creates and maintains customer portal logins.
  • Creation of customer files, filing and maintenance
  • Maintain faxing/printing/copying equipment, general organization of facilities, order and track supplies
  • Operates other office machines
  • Administrative staff work
  • After hours on-call
  • Operates personal computers and utilizes Microsoft Office applications such as Excel, Access and Word, and related software
  • Performs related functions as required

Job Requirements

QUALIFICATIONS AND EXPERIENCE: (Academic, Professional, Relevant Job Knowledge) 

High School Diploma                                        Security industry experience

Customer service experience                              Data Entry experience 

Ability to hold state licenses as required in order to perform essential functions of the job 

SPECIAL SKILLS REQUIRED: (Computer skills, Software knowledge, Equipment experience…)

  • Basic computer knowledge
  • Sense of urgency
  • Excellent communication skills 
  • Multi-tasking
  • Stress management
  • Follows directions
  • Follows chain of command
  • Problem analysis and decision making
  • Time management       
  • Dependability  
  • Attention to detail
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. 
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, map, resolution code or schedule form.

WORKING CONDITIONS: (Indicate the work environment(s). Note any special conditions e.g. outdoors, noise level, heat, cold, confined work spaces, constant standing, Physical Requirements, Mental Demands)

  • Differing working Hours
  • High noise level
  • Pressured environment
  • High volume inbound/outbound phone calls
  • High volume data entry/keyboarding
  • On-call nights and weekends
  • Open plan air conditioned office

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.