(Bilingual) Customer Care Risk Management Representative (Swing Shift) in Plano, TX at Interface Security Systems

Date Posted: 9/24/2018

Job Snapshot

Job Description

Customer Care Risk Management Representative (Swing Shift)

Increasing Safety!  Deterring Theft!  Ensuring Protection!

Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people?  Are you looking for a company that provides in-depth training and support?  If you answered "Yes" to these questions, then this is the ideal job for you!

The Interface location in Plano, Texas is the national leader in interactive risk management. We are seeking action-oriented team players to join our growing company as a Customer Care Risk Management Representative in our Central Command Center!  The ideal candidate is professional, eager to learn and achieve success, and responds appropriately to stressful situations.  The security and life safety protection of our customers is our number one priority we work together to achieve.  Operations are 24/7 with three shifts available.  This position is located within our secure customer command center and works in a highly structured and organized environment with multiple screens and phone lines. 

Key Duties of the Customer Care Risk Management Representative (Swing Shift):

  • Respond to security alarm activations to maintain top security protocol
  • Visually and audibly monitor surveillance activity to:
    • Deter Theft
    • Increase safety
    • Drive total protection
  • Effectively use verbal communication to intervene in potential crisis situations: requiring clear thinking, fast action and the ability to protect authority over audio 
  • Contact police for emergencies
  • Write reports dealing with loss prevention intervention, video surveillance, etc
  • Other customer service related activities such as:
    • Customer queries and assistance
    • Safety precaution awareness
    • Monitor for employee theft
    • Voice down communication with clients

The key duties of the Customer Care Risk Management Representative (Swing Shift) include: conducting visual tours of client locations remotely, resolving customer issues, writing reports, and updating system information.  Candidates must be dependable and possess excellent communication skills.  We will provide structured world-class training and resources if you provide the energy and determination. 

Job Requirements

Requirements of the Customer Care Risk Management Representative (Swing Shift):

  • Ability to work day shift, 2:30 PM CST - 11:15 PM CST (to apply for other shifts, please view other postings)
  • Must be available to work overtime and may be assigned mandatory overtime if the need arises
  • Bi-lingual/Spanish speaking candidates are a plus
  • Prior call center and/or loss prevention experience a plus
  • Security industry and/or Dispatching experience a plus
  • Ability to view and monitor surveillance cameras for emergencies, illegal activity, and other threats
  • Act as a liaison between the customer and appropriate emergency departments (i.e. police)
  • Strong oral and written communication skills
  • Strong computer skills, comfortable learning new software (typing speed of 30 wpm minimum)
  • Working knowledge of Microsoft office products beneficial
  • Must have the ability to prioritize and multi-task
  • Strong attention to detail and precision is imperative

***Candidates who are bilingual, please be sure to let us know on your cover letter/resume***

Interested in this position but unable to work the required 2:30 PM-11:15 PM shift?  Please apply for our other Customer Care Risk Management Representative shifts available:

Day Shift:        6:30 AM CST-3:15 PM CST (no pay differential)

Swing Shift:     2:30 PM CST-11:15 PM CST (10% pay differential)

Grave Shift:     10:30 PM CST-7:15 AM CST (15% pay differential)

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.  




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