Alarm and Network Field Technician in Plano, TX at Interface Security Systems

Date Posted: 9/3/2020

Job Snapshot

Job Description


At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

Interface is currently looking to hire an experienced Security/Fire Alarm Field Technician!


Installation, Service, and Maintenance of customer’s security equipment including alarm systems, CCTV, card access, fire systems, Secure Broadband, VOIP and associated components.


Reporting to the Regional Operations Manager, the Alarm and Network Field Technician is responsible for daily troubleshooting, on-site service, and installation duties.  The qualified candidate will have very strong communication skills and possess a customer-centric focus.  Candidate will be responsible for installation, upgrading, service, and maintenance of video surveillance (CCTV), alarm, and computer networking equipment.  This position is full time and includes 24/7 on-call duties.

  • Installation and programming of alarm security/fire alarm systems.
  • Daily hands-on field interaction with customers at the site level and some smaller customer care levels.
  • Working directly in the field, on the most efficient way to solve service issues.
  • Proper request of site service equipment needs through Dispatch.
  • Customer Training as needed.
  • Troubleshooting service issues remotely and on site, if needed.
  • Candidate will maintain acceptable and accurate inventory levels by conducting physical inventory counts when advised by management.
  • Verify and submit all documentation for inventoried items as per the company policies. 

Job Requirements

(Security Fire Alarm Technician)


  • Industry Experience REQUIRED.
  • High School Diploma or GED
  • State licensed/ Journeyman’s License Preferred (or ability to attain)
  • U.S Citizen or have the authorization to work in the U.S as defined by the Immigration Act of 1986
  • Holds a state fire/burg license, or ability to hold.
  • Possess a clean criminal and driving record, ability to pass a background check


Candidates will have extensive knowledge of burglar and fire alarm, CCTV, access control, audio and other related systems. Previous experience within the alarm industry installing or servicing this type of equipment is preferred. Must be able to obtain a state alarm license. Excellent customer service skills a plus. Candidates must have a clear driving record.

  • Understanding and experience with alarm systems (Ademco a plus)
  • Fire Systems and Access Control Experience
  • Previous experience within the low voltage industry
  • Ability to climb a ladder and handle equipment and tools while on ladder
  • Maintain industry certifications and licenses as required
  • Computer knowledge (LAN/WAN) preferred
  • Sense of urgency, self-motivated
  • Dependable problem solver
  • Lead by example


  • Differing work hours
  • Ability to lift 40lbs up to 10 times a day
  • Outdoor work (all seasons) required


Commercial Alarm-Installer-Service

(IT Tech Support / Information Technology / Security)


Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.