Security Alarm Technical Support Representative in Earth City, MO at Interface Security Systems

Date Posted: 1/12/2018

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

 

Interface is seeking an experienced Alarm System Technical Support Representative to join our talented team located in Earth City, Missouri.  Interface is a rapidly growing company that combines physical security and managed IP services for superior customer value. We take great pride in providing an exceptional level of customer service that sets us apart from the competition.

 Responsibilities of the Alarm System Technical Support Representative:

  • Assists field technicians with programming, downloading and troubleshooting of alarm equipment that is installed and supported by Interface Security;

  • Provide troubleshooting technical support and great customer service to customers with burglary, card access, fire and video systems;

  • Deliver superior customer service to internal and external customers;

  • Interact with personnel from different departments to explain system operation;

  • Assist customers with code changes to their alarm system;

  • Maintain a positive work environment;

  • Other duties as assigned by Management. 

 

Job Requirements

Qualifications of the Alarm System Technical Support Representative:

  • Prior call center experience required, ability to answer 100-200 incoming calls per day;

  • Prior field technician or technical support experience in the security industry required;

  • Candidates must possess experience dealing with low-voltage installation and support;

  • Must be a motivated team player with the ability to multi-task;

  • Computer, typing, and data entry skills required;

  • Must be able to work a flexible schedule;

  • Must possess excellent customer service skills;

  • Must be dependable, analytical, accurate and detail oriented;

  • Must have excellent verbal and written communication skills;

  • Must be comfortable working with multiple software applications;

  • Honeywell training/certification preferred but not mandatory.

 

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.