Integrated Field Service Coordinator in St. Louis, MO at Interface Security Systems

Date Posted: 8/31/2021

Job Snapshot

Job Description

Interface Security Systems is a leading managed services provider delivering managed network, asset protection, and business intelligence solutions to distributed enterprises. We streamline operations, improve security, reduce IT costs, and enhance the customer experience, maximizing ROI for the nation’s most successful brands.

At Interface, we are passionate about connecting and protecting what matters most to businesses ... their people, their assets, and their brand. We thrive on empowering distributed enterprises with solutions that help simplify complex challenges. We deliver nothing less than complete customer satisfaction through innovative and adaptive technology, customized services, and relentless customer support. What enables us to be truly exceptional are our people and a culture where teamwork, respect, and an innovative spirit thrive.

So, come and join our winning team and maximize your potential and achieve your professional development goals.

Interface Security Systems is actively seeking a detailed and team-oriented individual to join our company as an Integrated Field Service Coordinator on our Service Department team! 


The Integrated Field Service Dispatcher will perform dispatching and administrative duties to receive, screen, record, prioritize, assign to technicians, and then close customer requests for service on their alarm and network systems.  


  • Answer inbound calls from customers and service technicians in a professional manner;
  • Competently dispatch calls and assign service requests to appropriate technicians;
  • Create service tickets;
  • Review customer/account history;
  • Make outbound calls to schedule service appointments;
  • Close service tickets to prepare for billing;
  • Process parts order requests with purchasing department;
  • Week-End and Holiday Rotation Required
  • Other tasks and duties as assigned.


Job Requirements


To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High School Diploma or Equivalent.
  • Minimum two years of customer service and/or service dispatch experience (in a professional business setting).
  • Proficient typing skills are a MUST!
  • Microsoft Office proficient (especially Excel).
  • Critical and logical thinking required: the ideal candidate will learn the Interface processes and systems and possess the ability to work independently and successfully to resolve day-to-day issues.
  • Strong interpersonal, written, and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize.
  • Ability to maintain a sense of urgency and follow tasks through to completion.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit in an office environment.  The employee is frequently required to talk or hear to interact with employees/customers.  The employee is frequently required to use the telephone.  The employee will frequently use a personal computer. The employee is occasionally required to stand, crouch, kneel, climb or crawl to maintain files. The employee must frequently lift objects up to 10 pounds that could include company materials, files, and small equipment.  Specific vision abilities by this job include close vision, depth perception, and ability to adjust focus in order to view reports, computer screens, forms, and operating manuals.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors in a fluorescent-lit workspace at the employer’s office.  

Interface Security Systems offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth, and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.