Field Customer Service Representative (SALES) in Shreveport, LA at Interface Security Systems

Date Posted: 3/11/2020

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

Interface is seeking an experienced sales professional to join our team as a Field Customer Service Representative.   

SUMMARY

The Field Customer Service Representative (FCSR) will work with Interface Customers and internal employees to ensure that our customer’s expectations are exceeded and that customer retention is maximized.  We are looking for a high-energy and persuasive candidate to add to our successful team!

This sales position focuses on the Customer experience, whether that is renewing agreements, resigning new home/business owners with existing security systems, upgrading security systems, or finding new leads and referrals to gain residential business. The sales Field Customer Service Representative is mainly focused on residential accounts in the area.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

The most important facet of the Field Customer Service Representative role is customer retention!  We want our Customers to trust in us and rest assured they are spending their security dollars in the very best way!

The Field Customer Service Representative is responsible for working with branch associates, inside customer service representatives (at the branch and home office), and the Secure Operations Center to help ensure that our customer's security needs are satisfied and that we meed and exceed expectations.  

The FCSR's primary business goal is to develop and maintain an intimate long-term relationship with all Customers in every way, every day.  We will touch them with informative customer mailings, directly via telephone or email, and of course, face to face to ensure that their needs are met.  Some responsibilities include:

  1. Focus on Retention!
  2. Resigns/Transfers/Moves/Renewals/Saves/Upgrades: It is your responsibility to ensure that every residential location with an Interface system is connected to our Secure Operations Center for monitoring services.
  3. Customer visits to sell additional services and ensure satisfaction, reselling our value and proposition.
  4. Train new customers and retain existing customers.
  5. Upgrade problematic/aging systems and signs/decals on Interface accounts.
  6. Total customer SATISFACTION.

Job Requirements



 SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



EDUCATION and/or EXPERIENCE

  • Some college preferred, but degree not required.
  • B2B/ Residential Sales experience required.
  • Electronic/Security Industry experience a PLUS.
  • Spanish speaking candidates a PLUS.


SKILLS and ABILITIES 

  • Excellent communication and phone skills.
  • Excellent customer service skills with a proven record of resolving customer concerns.
  • Persuasive closer with basic understanding of contractual verbiage.
  • Highly motivated, organized and the drive to work with a sense of urgency.
  • Proficient in Word and Excel.
  • The ability and drive to present a positive attitude and provide excellent service to our Customers. 

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.  

 

 

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