Customer Service Representative in Earth City, MO at Interface Security Systems

Date Posted: 1/9/2018

Job Snapshot

Job Description

At Interface, it’s the human equation that drives us.

Headquartered in St. Louis, Missouri, Interface is uniquely qualified to be the one source for safeguarding customer data, people, and assets. As the leading national provider of cloud-based managed network services and security systems for retail, commercial and small business customers, we provide the industry’s most comprehensive bundle of integrated solutions that connect and protect some of America’s best-known companies.

Our service offerings include PCI-compliant private secure managed broadband, managed digital voice, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Multiple UL-Approved 5-Diamond CSAA Certified Secure Operations Centers monitor, manage and support their system, backed by a nationwide service delivery infrastructure.

Interface believes in the philosophy of listening to our customers and addressing their needs. We are guided by integrity as well as an all-consuming desire to exceed expectations and foster long-term partnerships. Our goal is nothing less than complete customer satisfaction. And we strive to achieve it by providing responsive, accommodating service to each and every one of our valued clients.

Interface is now recruiting a Customer Service Representative to join our talented Customer Service Team!

PURPOSE AND SCOPE

The Customer Service Representative will work with Interface customers and internal employees at the branch level to ensure that our customer’s expectations are exceeded.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES

  • Directly communicate with customers either by telephone or electronically.
  • Handle and respond quickly to customer inquiries.
  • Coordinate with other departments to ensure customer needs are met and exceeded.
  • Communicate efficiently and effectively.  
  • Additional tasks/duties assigned by Management. 

Job Requirements

CUSTOMER SERVICE REPRESENTATIVE MINIMUM QUALIFICATIONS

  • Previous customer service experience with a proven record of resolving customer concerns.
  • Excellent communication and phone skills.
  • Proficient in Microsoft Word and Microsoft Excel.
  • High degree of professionalism and ability to work in a fast-paced environment.
  • Highly motivated, organized and driven to work with a sense of urgency and resolve.
  • Consistently present a positive attitude and excellent customer service to our Customers.
  • Navision and Manitou experience preferred.   

 

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.