Alarm Monitoring Control Center Representative (Second Shift) in Plano, TX at Interface Security Systems

Date Posted: 8/28/2021

Job Snapshot

Job Description

 Alarm Monitoring Control Center Representative (Second Shift)

This is a Non-Exempt position starting at $16.24/hr.

Employees are eligible for bi-weekly bonus pay, based on attendance and performance

$1/hr more if Bi-Lingual (Spanish)

Please note favorable results on a pre-employment drug screening and background check are required.

Increasing Safety!  Deterring Theft!  Ensuring Protection!
Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people?  Are you looking for a company that provides in-depth training and support?  If you answered "Yes" to these questions, then this is the ideal job for you!

The Interface office located in Plano, Texas is the national leader in interactive risk management. We are actively seeking a dynamic and team-oriented individual to join our company as an Alarm Monitoring Control Center Representative (Second Shift) in our Command and Control Center! Candidates must be customer service-oriented, eager to learn, and appropriately responsive to stressful situations.  

 KEY DUTIES INCLUDE:

  • Responding to alarm activations to maintain top security protocol
  • Visually and audibly monitor surveillance activity to:
    • Deter Theft
    • Increase safety
    • Drive total protection
  • Contacting police for emergencies
  • Writing reports dealing with loss prevention intervention, video surveillance, etc.
  • Other customer service-related activities such as:
    • Customer queries and assistance
    • Safety precaution awareness
    • Monitor for employee theft
    • Voice down communication with clients

The key duties of the Alarm Monitoring Control Center Representative (Second Shift) in the call center include conducting visual tours of client locations, resolving customer issues, writing reports, and updating system information.  Candidates must be dependable and possess excellent communication skills.

Job Requirements

Job Requirements:

  • Ability to work swing shift, 2:30 PM CST - 11:15 PM CST 
  • Must be available to work overtime and may be assigned mandatory overtime if the need arises
  • Bi-lingual/Spanish speaking candidates are a plus
  • 2 years of office environment experience required
  • 1-year prior call center experience required
  • Security industry and/or Dispatching experience a plus
  • Ability to view and monitor surveillance cameras for emergencies, illegal activity, and other threats
  • Act as a liaison between the customer and appropriate emergency departments (i.e. police)
  • Strong oral and written communication skills
  • Strong computer skills, comfortable learning new software (typing speed of 30 wpm minimum)
  • Working knowledge of Microsoft office products beneficial
  • Must have the ability to prioritize and multi-task
  • Strong attention to detail and precision is imperative

***Candidates who are bilingual, please be sure to let us know on your cover letter/resume***

Extra Steps to Ensure Our Staff's Safety During these Time

  • This is an in-office position so we are following the CDC guidelines. 
  • If you are not fully vaccinated for COVD-19, it is mandatory that you wear a mask and practice a social distance at all times while in the office.   
  • We are taking every effort to ensure the safety of our staff by performing nightly electrostatic cleaning, increased daily cleaning by our cleaning crew, easy access to hand sanitizer and wipes, temperature reading camera at the front door, and handsfree door openings.

Interface Security Systems offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth, and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. 

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.

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